We want to assure you that personal information about our customers will not be sold or rented to third parties. Occasionally, some of the information you provide (such as name, address, e-mail address) may be used exclusively by us to keep you informed about improvements to the site and upcoming specials.

On-Line Orders Only

To make your purchase electronically, you must complete the online order form, along with your credit card information through PayPal a secure online credit card processing compamy. PayPal offers secure ordering of products with a web security certificate for online credit card processing. We encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Shipping Times

We offer by default Free Shipping on all orders worldwide. Our free shipping is via US Postal Mail (4-7 Days) to the US and via Air Mail Post over seas (4 –7 days). All orders ship the next business day. If we are unable to ship your order the next business day, we will contact you via email and give you an estimated shipment date.

Expedited (2-3 Day) shipping is available to US Orders Only at an additional charge of $7.00 per order. If you want the expedited shipping you should add your items to your shopping cart and add the expedited shipping item to the cart by clicking this button.

Returns/Exchange Policy

JSWD PattStrap.com offers risk free shopping to our customers. If you are not satisfied with an item you purchased, email customer service within 30 days of your purchase to arrange for an exchange, credit or refund. Please read the text below for more detailed information about our, and our manufacturer's, policy on returns and exchanges:

No unauthorized returns will be accepted. A return authorization can be obtained from a JSWD PattStrap.com Customer Service Representative. (see below)

No returns will be accepted after 30 days from the original date of purchase.

All returns and exchanges must be received in new condition, or a restocking/reconditioning fee will be applied.

Credits for returns are issued only to original purchaser via PayPal.

IMPORTANT: Returned goods other than defective or warranty, may be subject to a minimum 20% restocking fee. Credit is based on the original invoice price and excludes your freight charges to return the product.

No cash refunds can be issued for under $10.00. Credit balance can be applied to future purchases.

To make a return or exchange:

E-Mail the Customer Service Department at the address below for a return authorization. Include these details within the packaging of your return shipment. customersupport@pattstrap.com
1-610-322-9299
Monday - Friday
8:00 a.m. - 6:00 p.m. US Eastern Standard Time
PattStrap.com
315 Jennifer Dr
Coatesville, PA 19320
USA

JSWD PattStrap.com will credit your paypal account for returned merchandise as soon as it is received and processed.

International Orders

Please place your order as you would within the USA. Shipping to the US and International is FREE.

Support E-Mail Contacts:

Sales Dept.
Customer Support